Some frequently asked questions

Accessibility

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Can you welcome guests with impairments?

Our efforts are ongoing to be fully equipped to welcome guests with impairments.

  • The check in desk, dining room, dining deck, and kitchen are all accessible with a portable roll-in entrance ramp walkway.
  • We are happy to offer assistance with luggage.
  • In 2022, a lift will be installed for access to the “Ree”, “Steenputbeek” and “Beuk” rooms.

I have a specific question regarding accessibility, what should i do?

Please contact us with questions or concerns regarding accessibility. If you require any items, please inform us prior to your arrival and we will be happy to work with you to assure a pleasant and comfortable stay.

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Is your website accessible for people with impairments?

Hallerbos B&B is committed to facilitating the accessibility and usability of this website for all people with impairments. We will continue to implement the relevant portions of the World Wide Web Consortium’s Web Content Accessibility Guidelines 2.0 Level AA (WCAG 2.0 AA) and such other standards as required by Belgian and European Law.

COVID-19 Safety

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What COVID-19 safety precautions are you taking?

The safety and health of our guests is our top priority! To savour your experiences at Hallerbos B&B in confidence, we have invested in a chemical-free technology for all of our cleanings, sanitizing and deodorizing. SAO™ technology system by Tersano has been proven and certified effective against all kinds of bacteria and viruses including the coronavirus. 

All guest rooms and common areas are cleaned and sanitized regularly for your peace of mind. Guest rooms are thoroughly cleaned prior to new guest arrival. We practice ServSafe techniques in preparing your breakfast.

Do you provide hand sanitizer?

Hand sanitizer stations are positioned outside of the dining room, at the check-in desk and in the rooms.

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Do guests have to wear a mask inside the B&B?

Masks (and gloves) are not required but we want you to be comfortable, so please do wear them if you choose.

Rooms and common area’s

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What are the Check-in and Check-out times?

Check In is between 16:00-19:00. Check Out is at 11:00.

Early and late Check In or late Check Out (until 14:00) may be possible to accommodate your special requirements, subject to availability. We charge 20 Euro per hour for early Check In. Please notify us in advance of any early or late arrival, or any other relevant information regarding your travel itinerary.

How do I use my electronic key?

  1. When we receive your full booking payment, you will receive a SMS message from “AirKey” asking you to download the “AirKey” app
  2. Download and open the “AirKey” app and follow the instructions to receive your electronic key.
  3. When you arrive at your B&B room’s door, turn on your phone’s BlueTooth and open the “AirKey” app.
  4. Ensure that your “AirKey” app is set to “Allow location access” to AirKey.
  5. Tap the door lock with your finger to “wake it up”. It will flash blue when it is awake.
  6. Then place your phone on the door lock. It will flash green and unlock.
  7. Turn the lock to the left and enter the room.

If your phone and the lock do not work properly, phone Melissa on +32 (0) 473 28 11 65 and she will provide you with the code to open a box on the property that holds an electronic key to access your room.

What time is breakfast served?

Breakfast is served daily from 7:00-9:30am at our family dining room table and, weather permitting, on separate dining tables on our back terraces.

We also offer breakfast to-go for early and late risers or departures.

What are the rules regarding noise nuisance in the B&B?

Because nature is nature, don’t be surprised to hear all the beautiful sounds it has to offer from the local cows, roosters, chickens, sheep, donkeys, geese, birds and dogs. Sometimes, depending on the wind, you can hear the cars on the E19 highway. It’s the small price we have to pay to live so close to Brussels. We also respect the neighbourhood peace here with no noise after 23:00 please.

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Do you offer room service?

Complementary breakfast delivery to your guest room is available between 7:00-9:30am.

Do guests have access to the garden & swimming pool?

Complimentary access to our garden and outdoor heated pool is available on request from 1 April to 30 September between 7:00 and 16:00. Please let us know if you would like this access when making your reservation.

Is smoking allowed at the B&B?

Smoking is allowed only in the front garden of the B&B.

Will you send me items left by accident after check-out?

We are happy to send any forgotten items to you. We charge a 10 Euro service fee and the cost of shipping and send you the tracking number.

Peak and normal seasons

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When is the Peak season?

  • 7 days prior to and after Easter
  • 1 April to 15 May Hyacinth period
  • 1 July – 31 August Summer period
  • 1 October to 30 November Autumn period
  • 7 days prior to and 14 days after Christmas

When are the wild hyacinths in bloom?

The wild hyacinths are in bloom between early April and Mid May. The weather clearly determines when the forest turns blue. In very good weather, bluebells bloom faster than usual and the flower carpet disappears faster than usual. The trees in the forest quickly come to leaf due to warm weather and then the bluebells receive less light, which reduces their flowering. You can easily check online if the bluebells are still putting up a show – the official website of Hallerbos puts videos and status reports of the flowers online each day. You can download the map of the hyacinth route here.

Don’t forget that the Hallerbos forest has lots to offer all four seasons – Have a look at our Seasonal Events page.

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Are room prices different in the Peak Seasons and Normal Seasons?

Room prices at Hallerbos B&B are slightly higher during Peak Seasons.

The Beuk and The Ree Rooms are priced at 119 Euro per night in the Normal Seasons and 129 Euro per night in the Peak Seasons (breakfast not included).

The Steenputbeek Room is priced at 129 Euro per night in the Normal Seasons and 139 Euro per night in the Peak Seasons (breakfast not included).

The Hyacinth Suite is priced at 325 Euro per night in the Normal Seasons and 335 Euro per night in the Peak Seasons (breakfast not included).

For those staying longer than one night, there is a 10 Euro charge per bed and towel if daily sheet and towel changes are requested.

Dog policy

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Is Hallerbos B&B dog-friendly?

We are 100% dog-friendly and welcome your fur babies in our “Ree”, “Steenputbeek” and “Beuk” rooms and to join you for the experiences Hallerbos B&B, the Hallerbos Forest and our surroundings offer. 

Are there resident dogs at HallerbosB&B?

We have a chocolate labrador, Loco, and a golden retriever, Stitch. If your dog is friendly, she/he is welcome to join our dogs in our 24 Belgian Aren (2400 square metres) garden. 

what amenities can we expect for our dog(s)?

We provide a 4-paw package for your special companion when you arrive. They will be given a comfy dog bed, a food and water bowl and some doggie treats.  

Can we walk our dogs in the hallerbos forest?

Dogs are also welcome in the Hallerbos Forest as long as they are leashed and they can run leash-free in the 1 hectare (10,000 square metres) field at the entrance to the Hallerbos Forest, less than 300 metres from Hallerbos B&B.

 

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Can we walk our dog in Halle town center?

Dogs are also welcome on a leash in Halle and neighbouring areas, including for dining on outdoor terraces. Most restaurants also allow your well-behaved dog to join you inside, although it’s always best to confirm first before entering. 

Is there a dog policy?

Our dog policy requires that you:

  • Agree to not leave your dog unattended at any time during their stay.
  • Dogs are welcome to join you for meals at the B&B that are enjoyed outdoors.
  • Dogs may not be on beds, chairs, sofas or showers
  • Dogs must always be on a leash on the B&B property unless otherwise approved by the owner.
  • Pet owners pick up after their dogs and will be responsible for any damage to the property.
  • Any disturbances such as barking must be curtailed to ensure other guests are not disturbed.

Is there an extra fee for dogs?

Dogs stay free with 3 or more night stays. If your reservation is less than 3 nights, we assign a 10 Euro extra fee per day. Please let us know in advance if you are bringing your dog. 

Payment and cancellations

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When do I pay for my booking?

Peak Season Reservations Payment Terms:

  • A non-refundable deposit of 50% is required at the time of booking in order to confirm
  • The balance 50% is payable 7 days prior to arrival

Normal Season Reservations Payment Terms:

  • A refundable deposit of 50% is required at the time of booking in order to confirm
  • The balance 50% is payable 7 days prior to arrival

Last minute bookings are possible with immediate full payable balance, subject to availability.

All no-shows will be charged 100% of the full stay

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Do I still have to pay if I cancel my booking?

All payments are non-refundable.

All no-shows will be charged 100% of the full stay.

Exceptions to the above policies can be made in the case of a guest testing positive for COVID-19 prior to arrival or if government regulations preventing travel from or to either country.

Sustainability

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What measures do you take to sustain the environment?

Hallerbos B&B cares about the environment and protects our nature. All of our energy is produced through sun panels. Toilets use rainwater. Cleaning products are chemical-free. We encourage guests staying more than one evening to reuse sheets and towels. All meals are made from only organic, home or locally grown or forest foraged food (with the exception of some fruits, coffee, tea and the maple syrup). 

Events

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Can guests organise events on the Hallerbos B&B property?

Guests organising events on the property are asked to sign a contract listing all the guests who will be attending and paying a 500 EURO site fee, a 100% damage deposit and 50 EURO per person per day. Any violation or use of the property without an event contract is grounds to be asked to leave the property immediately and without refund.

Gift certificates

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Do you sell gift certificates?

Gift certificates for all of our rooms and experiences are available on request at info@hallerbosbnb.com or tel +32 473 28 11 65.

 

How to get here

By train

Direct trains from Schuman, Luxembourg and Brussels stations to Halle station and then by bus, bike or taxi to Hallerbos B&B.

By car

Halle is easily accessible by car as the E19 motorway passes nearby.

By bike

By bicycle via the car-free road alongside the Brussels-Charleroi Canal. 

Ask us anything

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